Joint chance-constrained staffing optimization in multi-skill call centers

This paper concerns the staffing optimization problem in multi-skill call centers. The objective is to find a minimal cost staffing solution while meeting a target level for the quality of service (QoS) to customers. We consider a staffing problem in which joint chance constraints are imposed on the...

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Bibliographic Details
Main Authors: Tien, Thanh Dam, Thuy, Anh Ta, Tien, Mai
Format: Bài trích
Language:English
Published: Springer 2022
Subjects:
Online Access:https://link.springer.com/article/10.1007/s10878-021-00830-1
https://dlib.phenikaa-uni.edu.vn/handle/PNK/5850
https://doi.org/10.1007/s10878-021-00830-1
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