Joint chance-constrained staffing optimization in multi-skill call centers
This paper concerns the staffing optimization problem in multi-skill call centers. The objective is to find a minimal cost staffing solution while meeting a target level for the quality of service (QoS) to customers. We consider a staffing problem in which joint chance constraints are imposed on the...
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| Main Authors: | , , |
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| Format: | Bài trích |
| Language: | English |
| Published: |
Springer
2022
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| Subjects: | |
| Online Access: | https://link.springer.com/article/10.1007/s10878-021-00830-1 https://dlib.phenikaa-uni.edu.vn/handle/PNK/5850 https://doi.org/10.1007/s10878-021-00830-1 |
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