A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
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| Format: | Article |
| Language: | English |
| Published: |
European Journal of Operational Research
2021
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| Online Access: | https://www.sciencedirect.com/science/article/abs/pii/S037722172031095X?via%3Dihub#! https://dlib.phenikaa-uni.edu.vn/handle/PNK/1857 |
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