European Journal of Operational Research
We study a solution approach for a staffing problem in multi-skill call centers. The objective is to find a minimal-cost staffing solution while meeting a target level for the quality of service to customers. We consider a common situation in which the arrival rates are unobserved random variables f...
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| Main Authors: | , , , |
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| Format: | Bài trích |
| Language: | eng |
| Published: |
European Journal of Operational Research
2021
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| Subjects: | |
| Online Access: | https://www.sciencedirect.com/science/article/abs/pii/S037722172031095X?via%3Dihub https://dlib.phenikaa-uni.edu.vn/handle/PNK/2856 https://doi.org/10.1016/j.ejor.2020.12.049 |
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