European Journal of Operational Research

We study a solution approach for a staffing problem in multi-skill call centers. The objective is to find a minimal-cost staffing solution while meeting a target level for the quality of service to customers. We consider a common situation in which the arrival rates are unobserved random variables f...

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Bibliographic Details
Main Authors: Thuy Anh Ta, Wyean Chan, Fabian Bastin, Pierre L’Ecuyer
Format: Bài trích
Language:eng
Published: European Journal of Operational Research 2021
Subjects:
Online Access:https://www.sciencedirect.com/science/article/abs/pii/S037722172031095X?via%3Dihub
https://dlib.phenikaa-uni.edu.vn/handle/PNK/2856
https://doi.org/10.1016/j.ejor.2020.12.049
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