Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders
Cc-BY
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| Tác giả chính: | , , |
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| Định dạng: | Sách |
| Ngôn ngữ: | English |
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Springer
2023
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| Truy cập trực tuyến: | https://link.springer.com/article/10.1007/s13437-023-00299-1 https://dlib.phenikaa-uni.edu.vn/handle/PNK/9377 |
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oai:localhost:PNK-93772023-09-29T08:10:31Z Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders Justavino-Castillo, Milva Eileen Gil-Saura, Irene Fuentes-Blasco, Maria customer loyalty freight forwarders Cc-BY In B2B context, this study focuses on analysing the loyalty formation process from a set of antecedent multidimensional variables—sustainable practices and logistics value—and the moderating effect of type of customer in maritime transport from the user’s perspective. Based on a sample of 105 importing companies and freight forwarders in Panama, a structural equation model was estimated to test the research hypotheses. The results show the significant influences of sustainable practices on value and value on loyalty. The significant mediating effect of value in the relationship between sustainable practices and loyalty is also verified. It indicates the benefits of the presence of perceived logistics value in B2B relationships since it reinforces the intensity of the links between sustainable practices and loyalty. 2023-09-29T08:10:31Z 2023-09-29T08:10:31Z 2023 Book https://link.springer.com/article/10.1007/s13437-023-00299-1 https://dlib.phenikaa-uni.edu.vn/handle/PNK/9377 en application/pdf Springer |
| institution |
Digital Phenikaa |
| collection |
Digital Phenikaa |
| language |
English |
| topic |
customer loyalty freight forwarders |
| spellingShingle |
customer loyalty freight forwarders Justavino-Castillo, Milva Eileen Gil-Saura, Irene Fuentes-Blasco, Maria Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders |
| description |
Cc-BY |
| format |
Book |
| author |
Justavino-Castillo, Milva Eileen Gil-Saura, Irene Fuentes-Blasco, Maria |
| author_facet |
Justavino-Castillo, Milva Eileen Gil-Saura, Irene Fuentes-Blasco, Maria |
| author_sort |
Justavino-Castillo, Milva Eileen |
| title |
Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders |
| title_short |
Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders |
| title_full |
Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders |
| title_fullStr |
Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders |
| title_full_unstemmed |
Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders |
| title_sort |
managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders |
| publisher |
Springer |
| publishDate |
2023 |
| url |
https://link.springer.com/article/10.1007/s13437-023-00299-1 https://dlib.phenikaa-uni.edu.vn/handle/PNK/9377 |
| _version_ |
1779307175957495808 |
| score |
8.881002 |