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Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders

Cc-BY

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Bibliographic Details
Main Authors: Justavino-Castillo, Milva Eileen, Gil-Saura, Irene, Fuentes-Blasco, Maria
Format: Book
Language:English
Published: Springer 2023
Subjects:
customer loyalty
freight forwarders
Online Access:https://link.springer.com/article/10.1007/s13437-023-00299-1
https://dlib.phenikaa-uni.edu.vn/handle/PNK/9377
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spelling oai:localhost:PNK-93772023-09-29T08:10:31Z Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders Justavino-Castillo, Milva Eileen Gil-Saura, Irene Fuentes-Blasco, Maria customer loyalty freight forwarders Cc-BY In B2B context, this study focuses on analysing the loyalty formation process from a set of antecedent multidimensional variables—sustainable practices and logistics value—and the moderating effect of type of customer in maritime transport from the user’s perspective. Based on a sample of 105 importing companies and freight forwarders in Panama, a structural equation model was estimated to test the research hypotheses. The results show the significant influences of sustainable practices on value and value on loyalty. The significant mediating effect of value in the relationship between sustainable practices and loyalty is also verified. It indicates the benefits of the presence of perceived logistics value in B2B relationships since it reinforces the intensity of the links between sustainable practices and loyalty. 2023-09-29T08:10:31Z 2023-09-29T08:10:31Z 2023 Book https://link.springer.com/article/10.1007/s13437-023-00299-1 https://dlib.phenikaa-uni.edu.vn/handle/PNK/9377 en application/pdf Springer
institution Digital Phenikaa
collection Digital Phenikaa
language English
topic customer loyalty
freight forwarders
spellingShingle customer loyalty
freight forwarders
Justavino-Castillo, Milva Eileen
Gil-Saura, Irene
Fuentes-Blasco, Maria
Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders
description Cc-BY
format Book
author Justavino-Castillo, Milva Eileen
Gil-Saura, Irene
Fuentes-Blasco, Maria
author_facet Justavino-Castillo, Milva Eileen
Gil-Saura, Irene
Fuentes-Blasco, Maria
author_sort Justavino-Castillo, Milva Eileen
title Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders
title_short Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders
title_full Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders
title_fullStr Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders
title_full_unstemmed Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders
title_sort managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders
publisher Springer
publishDate 2023
url https://link.springer.com/article/10.1007/s13437-023-00299-1
https://dlib.phenikaa-uni.edu.vn/handle/PNK/9377
_version_ 1779307175957495808
score 8.881002

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