Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation
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| Định dạng: | Sách |
| Ngôn ngữ: | English |
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Springer
2023
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| Truy cập trực tuyến: | https://link.springer.com/article/10.1186/s13731-023-00287-y https://dlib.phenikaa-uni.edu.vn/handle/PNK/7901 |
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oai:localhost:PNK-79012023-04-13T08:39:30Z Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation Samuel Godadaw, Ayinaddis Birhan Ambachew, Taye Bantie Getnet, Yirsaw ever-growing competitive banking industry electronic banking CC BY In this ever-growing competitive banking industry, understanding the effect of electronic banking service quality on customers’ satisfaction and loyalty is the secret to being competitive and successful in the sector. In Ethiopia, measuring service quality in the banking sector is a new paradigm. The primary purpose of this research was to examine the effect of electronic banking (e-Banking) service quality on customer satisfaction in Ethiopia’s emerging banking industry. Data were obtained using a closed-ended structured questionnaire from a total of 385 participants selected using a convenience sampling technique. Frequencies, percentage distributions, group modes, standard deviations, Chi-square correlations, and multinomial logistic regression were employed to analyze the quantitative data. 2023-04-13T08:39:29Z 2023-04-13T08:39:29Z 2023 Book https://link.springer.com/article/10.1186/s13731-023-00287-y https://dlib.phenikaa-uni.edu.vn/handle/PNK/7901 en application/pdf Springer |
| institution |
Digital Phenikaa |
| collection |
Digital Phenikaa |
| language |
English |
| topic |
ever-growing competitive banking industry electronic banking |
| spellingShingle |
ever-growing competitive banking industry electronic banking Samuel Godadaw, Ayinaddis Birhan Ambachew, Taye Bantie Getnet, Yirsaw Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation |
| description |
CC BY |
| format |
Book |
| author |
Samuel Godadaw, Ayinaddis Birhan Ambachew, Taye Bantie Getnet, Yirsaw |
| author_facet |
Samuel Godadaw, Ayinaddis Birhan Ambachew, Taye Bantie Getnet, Yirsaw |
| author_sort |
Samuel Godadaw, Ayinaddis |
| title |
Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation |
| title_short |
Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation |
| title_full |
Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation |
| title_fullStr |
Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation |
| title_full_unstemmed |
Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation |
| title_sort |
examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation |
| publisher |
Springer |
| publishDate |
2023 |
| url |
https://link.springer.com/article/10.1186/s13731-023-00287-y https://dlib.phenikaa-uni.edu.vn/handle/PNK/7901 |
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1763090282446848000 |
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8.887836 |