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Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation

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Bibliographic Details
Main Authors: Samuel Godadaw, Ayinaddis, Birhan Ambachew, Taye, Bantie Getnet, Yirsaw
Format: Book
Language:English
Published: Springer 2023
Subjects:
ever-growing competitive banking industry
electronic banking
Online Access:https://link.springer.com/article/10.1186/s13731-023-00287-y
https://dlib.phenikaa-uni.edu.vn/handle/PNK/7901
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spelling oai:localhost:PNK-79012023-04-13T08:39:30Z Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation Samuel Godadaw, Ayinaddis Birhan Ambachew, Taye Bantie Getnet, Yirsaw ever-growing competitive banking industry electronic banking CC BY In this ever-growing competitive banking industry, understanding the effect of electronic banking service quality on customers’ satisfaction and loyalty is the secret to being competitive and successful in the sector. In Ethiopia, measuring service quality in the banking sector is a new paradigm. The primary purpose of this research was to examine the effect of electronic banking (e-Banking) service quality on customer satisfaction in Ethiopia’s emerging banking industry. Data were obtained using a closed-ended structured questionnaire from a total of 385 participants selected using a convenience sampling technique. Frequencies, percentage distributions, group modes, standard deviations, Chi-square correlations, and multinomial logistic regression were employed to analyze the quantitative data. 2023-04-13T08:39:29Z 2023-04-13T08:39:29Z 2023 Book https://link.springer.com/article/10.1186/s13731-023-00287-y https://dlib.phenikaa-uni.edu.vn/handle/PNK/7901 en application/pdf Springer
institution Digital Phenikaa
collection Digital Phenikaa
language English
topic ever-growing competitive banking industry
electronic banking
spellingShingle ever-growing competitive banking industry
electronic banking
Samuel Godadaw, Ayinaddis
Birhan Ambachew, Taye
Bantie Getnet, Yirsaw
Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation
description CC BY
format Book
author Samuel Godadaw, Ayinaddis
Birhan Ambachew, Taye
Bantie Getnet, Yirsaw
author_facet Samuel Godadaw, Ayinaddis
Birhan Ambachew, Taye
Bantie Getnet, Yirsaw
author_sort Samuel Godadaw, Ayinaddis
title Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation
title_short Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation
title_full Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation
title_fullStr Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation
title_full_unstemmed Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation
title_sort examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation
publisher Springer
publishDate 2023
url https://link.springer.com/article/10.1186/s13731-023-00287-y
https://dlib.phenikaa-uni.edu.vn/handle/PNK/7901
_version_ 1763090282446848000
score 8.891145

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