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Entrepreneurship innovation using social robots in tourism: a social listening study

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Bibliographic Details
Main Authors: Luis J., Callarisa-Fiol, Miguel Ángel, Moliner-Tena, Rosa, Rodríguez-Artola
Format: Book
Language:English
Published: Springer 2023
Subjects:
Entrepreneurship innovation
social listening study
Online Access:https://link.springer.com/article/10.1007/s11846-023-00646-9
https://dlib.phenikaa-uni.edu.vn/handle/PNK/8396
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spelling oai:localhost:PNK-83962023-05-04T04:51:17Z Entrepreneurship innovation using social robots in tourism: a social listening study Luis J., Callarisa-Fiol Miguel Ángel, Moliner-Tena Rosa, Rodríguez-Artola Entrepreneurship innovation social listening study CC BY The tourism sector has been one of the most impacted by the COVID-19 pandemic, due to restrictions on mobility and fear of social contact. In this context, business innovation through digital transformation is presented as a great opportunity for the tourism industry and the inclusion of social robots in service tasks is an example. This transformation requires new methodologies, skills and talent that must be promoted to improve the innovative tourism ecosystem. With this research, we try to determine how the inclusion of social or service robots in hotels can improve the image and perception held by clients or guests. For that, we first analyse the degree of knowledge and sentiment generated by social robots through a social listening study in social networks. 2023-05-04T04:51:16Z 2023-05-04T04:51:16Z 2023 Book https://link.springer.com/article/10.1007/s11846-023-00646-9 https://dlib.phenikaa-uni.edu.vn/handle/PNK/8396 en application/pdf Springer
institution Digital Phenikaa
collection Digital Phenikaa
language English
topic Entrepreneurship innovation
social listening study
spellingShingle Entrepreneurship innovation
social listening study
Luis J., Callarisa-Fiol
Miguel Ángel, Moliner-Tena
Rosa, Rodríguez-Artola
Entrepreneurship innovation using social robots in tourism: a social listening study
description CC BY
format Book
author Luis J., Callarisa-Fiol
Miguel Ángel, Moliner-Tena
Rosa, Rodríguez-Artola
author_facet Luis J., Callarisa-Fiol
Miguel Ángel, Moliner-Tena
Rosa, Rodríguez-Artola
author_sort Luis J., Callarisa-Fiol
title Entrepreneurship innovation using social robots in tourism: a social listening study
title_short Entrepreneurship innovation using social robots in tourism: a social listening study
title_full Entrepreneurship innovation using social robots in tourism: a social listening study
title_fullStr Entrepreneurship innovation using social robots in tourism: a social listening study
title_full_unstemmed Entrepreneurship innovation using social robots in tourism: a social listening study
title_sort entrepreneurship innovation using social robots in tourism: a social listening study
publisher Springer
publishDate 2023
url https://link.springer.com/article/10.1007/s11846-023-00646-9
https://dlib.phenikaa-uni.edu.vn/handle/PNK/8396
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score 8.891787

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