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Machine learning based customer churn prediction in home appliance rental business

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Bibliographic Details
Main Author: Youngjung, Suh
Format: Book
Language:English
Published: Springer 2023
Subjects:
AUC
Customer churn
Online Access:https://link.springer.com/article/10.1186/s40537-023-00721-8
https://dlib.phenikaa-uni.edu.vn/handle/PNK/7681
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spelling oai:localhost:PNK-76812023-04-07T08:52:54Z Machine learning based customer churn prediction in home appliance rental business Youngjung, Suh AUC Customer churn CC BY Customer churn is a major issue for large enterprises. In particular, in the rental business sector, companies are looking for ways to retain their customers because they are their main source of revenue. The main contribution of our work is to analyze the customer behavior information of actual water purifier rental company, where customer churn occurs very frequently, and to develop and verify the churn prediction model. A machine learning algorithm was applied to a large-capacity operating dataset of rental care service in an electronics company in Korea, to learn meaningful features. To measure the performance of the model, the F-measure and area under curve (AUC) were adopted whereby an F1 value of 93% and an AUC of 88% were achieved. 2023-04-07T08:52:54Z 2023-04-07T08:52:54Z 2023 Book https://link.springer.com/article/10.1186/s40537-023-00721-8 https://dlib.phenikaa-uni.edu.vn/handle/PNK/7681 en application/pdf Springer
institution Digital Phenikaa
collection Digital Phenikaa
language English
topic AUC
Customer churn
spellingShingle AUC
Customer churn
Youngjung, Suh
Machine learning based customer churn prediction in home appliance rental business
description CC BY
format Book
author Youngjung, Suh
author_facet Youngjung, Suh
author_sort Youngjung, Suh
title Machine learning based customer churn prediction in home appliance rental business
title_short Machine learning based customer churn prediction in home appliance rental business
title_full Machine learning based customer churn prediction in home appliance rental business
title_fullStr Machine learning based customer churn prediction in home appliance rental business
title_full_unstemmed Machine learning based customer churn prediction in home appliance rental business
title_sort machine learning based customer churn prediction in home appliance rental business
publisher Springer
publishDate 2023
url https://link.springer.com/article/10.1186/s40537-023-00721-8
https://dlib.phenikaa-uni.edu.vn/handle/PNK/7681
_version_ 1762546700184977408
score 8.891145

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